Voice Mail Instructions

Voice mail takes your telephone messages whether you are unavailable to answer or on another telephone call.  Follow the instructional voice prompts to personalize your greeting and establish a PIN (Personal Identification Number) for security purposes.  A standard greeting is used until your personalized greeting is established.  Next comes managing your voice mail messages.  Voice mail can be easily accessed from the phone line the voice mail is on or from another phone line.  Voice prompts tell you if you have no messages, new messages, or saved messages.  Each message announces time and date and then can be saved, erased, or forwarded to another Griswold Communications voice mail subscriber.  Once you become familiar with the prompts you efficiently manage your voice mail messages.

Your voice mail box is on all of the time. With this system if you do not answer the phone, based on a preset time, it will automatically send the calling party to your voice mail box. If you are on the phone when someone attempts to call you, the caller will be sent to your voice mail. If you have call waiting and you do not answer the second call, it will be transferred over to voice mail also.

You will know you have new messages if your phone has a message waiting indicator that is flashing and/or when the telephone handset is picked up you hear stutter dial tone.  When you access your mailbox, you hear how many messages are waiting for you.

Accessing your Voice Mail System

Getting started using the phone line the voice mail service is on:

  • Dial 778-4600
  • Enter default PIN number of 1357 followed by # and follow the voice prompts
  • Enter a new PIN and confirm by re-entering it. No consecutive numbers or repeated numbers
  • Record your greeting, it will play back to you and you can change it by pressing 0 or keep it by pressing #
  • Record your name, it will play back to you and you can change it by pressing 0 or keep it by pressing #
  • Once you have completed changing your PIN, recording your greeting and name, you are redirected to the main menu

Accessing voice mail after the initial set up from the phone line the voice mail service is on:

  • Dial 778-4600
  • Enter PIN number followed by #
    (You can enable the PIN skipping feature if you do not want to enter your PIN each time to check messages)
  • Main menu says no messages or lists new, saved, or other messages
    (You can enable the autoplay feature and go straight to your messages rather than the main menu)
  • Press 1 to listen to messages, if no messages you will not hear this prompt
  • Press 2 to send a message
  • Press 3 to work with greetings
  • Press 4 change settings
    • * 1 - group lists
    • * 2 - hands free & time saver options
    • * 3 - security options
    • * 5 - notification options
    • * 6 - additional settings
    •    * - exit
  • Press 6 to get deleted messages
  • Press 7 to leave & log on as another subscriber
  • Press 0 for more help
  • Press * to exit voice mail

Voice mail messages can be accessed from any other telephone line by dialing into the voice mail system through 778-4600 and following the prompts or call your own telephone number and when you start to hear your greeting press *. You will then enter your PIN when requested and follow the prompts.

Quick Key Reference:

  • Press * to go back to previous menu section
  • Press 8 to pause 30 seconds
  • Press * for one of two functions: when recording a message or entering numbers, it cancels the current input or it takes you up a level in the menu
  • Press # for one of two functions: when recording a message indicates the end or it moves forward in list options